Hiring Software Engineer For SoftwareGen Pvt Ltd .

Company Profile:

Experience:

Approx. Package:

Position:

Skills Required :

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Knowledge of HTML,PHP, Java Script,Boost app,MYSQL,CSS,XML
• Good understanding of computer systems,mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills , if any requirement , field work compulsory
• Ability to provide both written and verbal step-by-step technical help.

Education:

Graduation in related field

Salary:

Working Days :

Office Timing :